Last updated: November 22, 2024
This Cookie Policy explains how SkillExus™ ("we," "our," or "us") uses cookies and similar technologies when you visit our website and use our AI gaming coach and analytics platform. This policy should be read alongside our Privacy Policy and Terms of Service.
Important: By continuing to use our website and services, you consent to our use of cookies as described in this policy. You can manage your cookie preferences at any time through your browser settings.
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They help websites remember information about your visit, making your next visit easier and the site more useful to you.
1.1 Types of Cookies We Use
Session Cookies
Temporary cookies that are deleted when you close your browser. They help maintain your session while using our platform.
Persistent Cookies
Cookies that remain on your device for a set period or until you delete them. They remember your preferences across visits.
First-Party Cookies
Cookies set directly by SkillExus™ to provide core functionality and improve your user experience.
Third-Party Cookies
Cookies set by external services we use, such as analytics providers or payment processors.
2. How We Use Cookies
2.1 Essential Cookies
These cookies are necessary for our website and platform to function properly. They cannot be disabled without affecting the functionality of our services.
- Authentication: Remember your login status and keep you signed in
- Security: Protect against fraud and ensure secure connections
- Session Management: Maintain your session state across page loads
- Load Balancing: Distribute traffic efficiently across our servers
2.2 Performance and Analytics Cookies
These cookies help us understand how visitors interact with our website and platform, allowing us to improve performance and user experience.
- Usage Analytics: Track page views, session duration, and user interactions
- Performance Monitoring: Identify slow-loading pages and technical issues
- Error Tracking: Monitor and fix bugs and system errors
- A/B Testing: Test different versions of features to improve user experience
2.3 Functional Cookies
These cookies enable enhanced functionality and personalization, making your experience more convenient and tailored to your preferences.
- Preferences: Remember your language, region, and display settings
- Customization: Save your dashboard layout and feature preferences
- Gaming Profiles: Store your game preferences and coaching settings
- Accessibility: Remember accessibility settings and accommodations
2.4 Marketing and Advertising Cookies
These cookies are used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns.
- Targeted Advertising: Show relevant ads based on your interests
- Campaign Tracking: Measure the effectiveness of our marketing efforts
- Retargeting: Show ads to visitors who have previously visited our site
- Social Media Integration: Enable sharing and social media features
3. Specific Cookies We Use
3.1 SkillExus™ Platform Cookies
| Cookie Name | Purpose | Duration |
|---|---|---|
| skillexus_session | Maintains user session and authentication | Session |
| user_preferences | Stores user settings and preferences | 1 year |
| csrf_token | Security protection against cross-site attacks | Session |
| analytics_consent | Remembers your cookie consent preferences | 1 year |
3.2 Third-Party Service Cookies
We use several third-party services that may set their own cookies:
- Payment Processors: Stripe, PayPal for secure payment processing
- Analytics: Google Analytics for website usage analysis
- Support: Intercom or similar for customer support chat
- CDN Services: Cloudflare for content delivery and security
4. Managing Your Cookie Preferences
4.1 Browser Settings
You can control cookies through your browser settings. Most browsers allow you to:
- View and delete existing cookies
- Block cookies from specific websites
- Block third-party cookies
- Clear all cookies when you close the browser
- Set up notifications when cookies are being set
4.2 Browser-Specific Instructions
Google Chrome
Settings → Privacy and Security → Cookies and other site data
Mozilla Firefox
Settings → Privacy & Security → Cookies and Site Data
Safari
Preferences → Privacy → Manage Website Data
Microsoft Edge
Settings → Cookies and site permissions → Cookies and site data
4.3 Impact of Disabling Cookies
Please Note: Disabling certain cookies may affect the functionality of our platform. Essential cookies are required for basic functionality, while disabling performance or functional cookies may result in a less personalized experience.
5. Mobile App and Desktop Client Data
Our desktop application and any future mobile apps may use similar technologies to cookies:
5.1 Local Storage
- Application settings and preferences
- Cached game data for improved performance
- User authentication tokens
- Offline analytics data
5.2 Device Identifiers
- Hardware specifications for optimization
- Unique device identifiers for security
- Installation and usage analytics
6. Gaming Platform Integration Cookies
When integrating with gaming platforms and services, additional cookies may be used:
6.1 Game Launcher Integration
- Steam, Epic Games Store, and other platform authentication
- Game library synchronization data
- Achievement and progress tracking
- Friend list and social features
6.2 Performance Monitoring
- Hardware performance metrics
- Game-specific optimization settings
- Overlay display preferences
- Coaching notification settings
7. Data Protection and Privacy
7.1 GDPR Compliance
As a Belgian company, we comply with the General Data Protection Regulation (GDPR). This means:
- We obtain consent before using non-essential cookies
- You can withdraw consent at any time
- We provide clear information about our cookie usage
- We implement privacy by design principles
7.2 Data Retention
Cookie data is retained according to the following schedule:
- Session Cookies: Deleted when you close your browser
- Functional Cookies: Retained for up to 1 year
- Analytics Cookies: Retained for up to 2 years
- Marketing Cookies: Retained for up to 1 year
8. International Cookie Data Transfers
Some of our third-party service providers may transfer cookie data outside the European Union. When this occurs, we ensure adequate protection through:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions by the European Commission
- Binding Corporate Rules where applicable
- Other appropriate safeguards as required by GDPR
Questions About Our Cookie Policy?
If you have questions about our use of cookies or this Cookie Policy, please contact us:
Email: privacy@skillexus.be
Phone: +32 482 73 95 06
Address: SkillExus™ Privacy Team
Rue de Montigny 132
6000 Charleroi, Belgium
9. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will:
- Post the updated policy on our website
- Update the "Last updated" date at the top of this policy
- Notify users of material changes via email or platform notifications
- Obtain fresh consent where required by law
We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies and related technologies.